Staff Policy Highlights - February 2023

Section V – Conduct
Code of Conduct
Twin Rivers Health Care has established a Code of Conduct to outline the values
and standards that guide our business practices and day–to–day actions. Our
employees are expected to carry out their responsibilities in compliance with our
Code of Conduct, applicable laws and regulations – both state and federal, and
company policies.
Types of behavior and conduct Twin Rivers Health Care considers inappropriate
include but are not limited to, the following list which is not meant to be all inclusive.
o Stealing, attempting to steal or possession of stolen property from any
individual or from Twin Rivers Health Care
o Performance of sexual acts or the solicitation of sexual acts on Twin
Rivers Health Care property
o Falsifying information on employment records, time keeping records, or
other Twin Rivers Health Care records
o Deliberate destruction, misuses, or damage to Twin Rivers Health Care
property or that of Twin Rivers Health Care employees or patients on
Twin Rivers Health Care property. Property includes the building,
grounds, equipment, supplies, records, and personal effects
o Sleeping or assuming the posture and/or the appearance of sleeping
on the premises at anytime
o Any criminal conviction or pleading guilty to any illegal acts committed
within or outside Twin Rivers Health Care premises and determined to
be detrimental to Twin Rivers Health Care by Administration
o Unauthorized disclosure of patient information or any other confidential
information
o Insubordination or refusal to carry out the work–related instructions of all supervisory personnel
o Unauthorized possession, sale, use or consumption of alcoholic
beverages, narcotics or controlled substances on Twin Rivers Health
Care premises or being under the influence of alcoholic beverages,
narcotics, or controlled substances while on Twin Rivers Health Care
premises
o Unauthorized possession or use of weapons including, but not limited
to: firearms, knives, clubs of any kind on Twin Rivers Health Care
premises
o Threats or acts of physical violence to persons or property while on the
job or on Twin Rivers Health Care property or related to Twin Rivers
Health Care activity
o Intimidating, coercing, interfering with, or using abusive language to
fellow employees, management, patients or visitors at any time on
Twin Rivers Health Care premises, or at any place where the incident
is directly related to Twin Rivers Health Care business
o Negligence or unintentional conduct which is related to job functions
and which endangers the well–being of patients or others
o Knowingly performing unauthorized tasks or functions which require
licensure, registration and/or certification credentials
o Failure to abide by the general departmental policies of Twin Rivers
Health Care
o Performing work other than officially assigned duties on Twin Rivers
Health Care premises
o Deliberate restriction of and/or interference with other employee’s work
performance
o Acceptance (or giving) of gifts or gratuities or solicitation of loans or
cash (to) vendors and/or patients of either goods or services without full disclosure and approval in advance in accordance with the following:
Value of Gift Approval Required
0 – $25.00 Appropriate Manager
$25.00 & Above Physician Owner
o Any other act or failure to act which is against the interests of Twin
Rivers Health Care or the patients that it serves.
If your performance, work habits, overall attitude, conduct or demeanor become
unsatisfactory in the sole judgement of Twin Rivers Health Care based on
violations either of the above or any other Twin Rivers Health Care policies, rules
or regulations, you will be subject to disciplinary action, up to and including
termination.

General Workplace Expectations

Positivity

We promote a positive work environment.  We expect our employees to be positive and helpful while at work both when interacting with our patients as well as each other.  When working with others it is important to be respectful, pleasant, patient, understanding, and to use good manners. To provide great service, we put our patients first.  Personal conversations or activities should be put aside until patient needs are met whether in person or on the phone.

Appearance

We ask that all employees come to work ready to represent the professional nature of our business.  For reception and office employees, we ask that you wear business casual clothing (slacks, capris, skirts or dresses that are knee length or longer, polos, blouses, sweaters, etc.).  On Fridays blue jeans are allowed.  For clinical staff, we ask that you wear scrub pants and presentable shirts or jackets. We prefer black or gray scrub pants and jackets, but colored shirts can be worn beneath the scrub jacket. Tee shirts bearing the Twin Rivers logo are approved apparel as long as they, along with all other attire are in good condition.  Employees must dress appropriately for their specific job function.  For employees who have regular patient interaction, please wear your name tag. You should be well groomed and dress in a neat and business-like way. Please keep in mind that some patients and co-workers may have an allergy or be sensitive to fragrances.  Please try not to use anything with more than a very mild fragrance.

Smoking

All Twin Rivers facilities are tobacco and vapor cigarette free.  If you must smoke during your shift, we ask that you go outside and find a location that is not visible to patients.  As always, patient needs must come first.  We ask that you limit your time outside to break times so that it doesn’t interfere with patient care and other duties. 

Dating

Employees are prohibited from dating co-workers.  If a dating relationship should arise, then one or both of the employees must resign from their position.

Work Spaces and Commons Areas

Often work areas in our organization are shared by several employees. You should keep work areas clean, neat, and orderly.  Desktops should be organized upon leaving the office for the day. All charts/client records need to be secured. 

It is each employee’s responsibility to clean up after themselves when using the break room or other commons areas.  Please wash any dishes that you use, dry them, and put them away.  Wipe down counters, tables, and appliances after use.

Personal Visitors

If a personal visitor/family member stops by, they should only be allowed access to areas where they won’t accidentally overhear patient conversations that are confidential.  Personal visits should be kept to a minimum to avoid disrupting work and work flow.

Fundraising/Sales

Fundraising or sales, including fundraisers for the purpose of assisting organizations or employees, must be approved by the Director of Operations. Sales of goods or products to employees, including spending time examining sales books or brochures, is prohibited during business hours. Use of the office’s e-mail system or other messaging systems to solicit sales or to inform employees of product sales or fundraisers is also prohibited. 

Business Travel

An employee who is authorized to use his/her car for business is expected to carry adequate amounts of liability insurance.  Employees must have a valid driver’s license and proof of automobile insurance when driving for business purposes. Employees will be paid mileage for business travel in a personal vehicle. Mileage rates will be determined by management and may change from time to time with notice to employees.

For training seminars, employees will be paid their normal daily hours.

Activities Outside of Work

Twin Rivers Health Care, LLC and/or its insurer will not be liable for payment of worker’s compensation benefits for any injury that arises out of an employee’s voluntary participation in any off-duty recreational, social, or athletic activity that is not part of the employee’s work-related duties.

Inclement Weather

Employees are expected to arrive at work on time for their scheduled shifts.  From time to time the weather may make travel difficult.  There may be times when management determines that the office hours should be modified or closed due to severe weather.  Employees who are scheduled for the day will be notified of those changes.  If the office hours are changed or closed by management, employees may use vacation time for lost hours.  If the office is open and an employee determines that conditions are too unsafe for them to travel, they will not be compensated for that time.