FAQ: Urgent Care During the COVID-19 Pandemic

There is a lot of uncertainty right now during the COVID-19 pandemic. You can still rely on Twin Rivers Urgent Care to get the care you need. We are still open and seeing patients but we are taking added precautions to prevent the spread of COVID-19. Here are answers to some frequently asked questions about getting care during this difficult time:

Can I Still be Seen at the Clinic
Yes, we are still treating conditions such as lacerations, sprains, strains, urinary tract infections, etc. If you have questions about whether your condition can be seen in the clinic, please call and you will be directed by a staff member.

What can I expect if I am able to be seen in the clinic?
All staff will be wearing masks and gloves. When you arrive in the clinic you also will be asked to wear a mask, and we ask that only one person accompany the patient if necessary. All others will be asked to please wait in the car if possible.

How Do I Do a Virtual Visit?
When you arrive at the clinic you should remain in your car if you are experiencing any upper respiratory symptoms such as cough, fever, runny nose, or sore throat. Call the number posted outside the clinic and the receptionist will place your name on the schedule. You will then need to download the GoToMeeting app on your phone, and a clinical staff member will call to get connected.

Can I be Seen Virtually from Home?
Yes, in certain cases. If you are not sure if your condition can be seen from home, please call this number 308-382-7170 for guidance.

Can I be Tested for COVID-19?
Testing is still fairly limited at this time. However, after doing a virtual visit if the provider determines testing may be necessary, they will arrange for you to go to an approved testing station.

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Twin Rivers Urgent Care

Twin Rivers Urgent Care offers convenient, quality healthcare when you need it most. We’re open for walk-in service seven days a week with extended hours, to get you in and out quickly. Our medical team is ready to focus on you – whether it’s a cold or flu, a strain or sprain, or something more complicated.

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