FAQ: Urgent Care During the COVID-19 Pandemic *UPDATED*

Updated July, 2020

There is a lot of uncertainty right now during the COVID-19 pandemic. You can still rely on Twin Rivers Urgent Care to get the care you need. We are still open and seeing patients but we are taking added precautions to prevent the spread of COVID-19. Here are answers to some frequently asked questions about getting care during this difficult time:

Can I be Seen in the Clinic?
Yes, we are still treating conditions such as lacerations, sprains, strains, urinary tract infections, etc. As long as you are not suffering from any upper respiratory symtoms symptoms such as cough, fever, runny nose, or sore throat. If you have questions about whether your condition can be seen in the clinic, please call and you will be directed by a staff member.

What can I expect if I am able to be seen in the clinic?
All staff will be wearing masks and gloves. When you arrive in the clinic you also will be asked to wear a mask, and we ask that only one person accompany the patient if necessary. All others will be asked to please wait in their vehicle if possible.

Can I be Seen Curbside?
Yes. Curbside consults are a great way to get the care you need while limiting your exposure from others. A curbisde consult is also ideal if you are suffering from any upper respiratory symptoms as stated above. When you arrive at the clinic, stay in your car, and start your visit by using our virtual visit service. Just fill out the information needed and click, “Connect”.

Can I be Seen Virtually from Home?
Yes, in certain cases. If you are not sure if your condition can be seen from home, please call this number 308-382-7170 for guidance.

Can I be Tested for COVID-19?
Testing is still fairly limited at this time. However, after doing a virtual visit if the provider determines testing may be necessary, they will arrange for you to go to an approved testing station.

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Twin Rivers Urgent Care offers convenient, quality healthcare when you need it most. We’re open for walk-in service seven days a week with extended hours, to get you in and out quickly. Our medical team is ready to focus on you – whether it’s a cold or flu, a strain or sprain, or something more complicated.

For a serious condition, stroke or stroke-like symptoms, chest pain or heart attack symptoms, severe bleeding, head trauma with loss of consciousness or other major trauma-go directly to the nearest Emergency Room.

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What you need to know...

At Twin Rivers, we are focused on taking care of our community. We offer both walk-in and booked visits. Please note that booked appointments function as a pre-registration to save you time. There may be instances in which a short wait time will be required for those that booked. We are dedicated to get you in as soon as possible. Thank you for your understanding.